Frequently asked questions
How much does Buddy cost?
Trivec Buddy has a simple pricing model. You only pay for the usage of the solution (transactions costs). There is no start-up fee or monthly fixed fee.
What does the QR code look like?
Each table at your restaurant will have a unique QR code and you can design the table sign to match your brand. The size of the QR code can vary, just make sure you can scan the code with your smartphone.
Do my customers need to install an app and register an account to use Buddy?
Anyone can use Buddy without installing an app or signing up. The technology behind Buddy is web application technology. Therefore, simply scanning the code will open the menu in a new web browser tab and order.
How do I make sure customers pay for orders made with Buddy?
The order will not be processed until the payment is collected. Payment is setup as a step in Buddy. Only when your customer has put in an order and paid, the order will appear in your POS system and in your printers.
Can I customize the look of Trivec Buddy?
Yes. There are many options for you to customize Buddy to fit your needs. You can for example change the background, main colors and banner. You can also add pictures of your menu items.
Can I customize the menu?
Yes. With Buddy, you decide which items to include/exclude from the Buddy menu. Buddy is setup in your Trivec cash register.