Running a restaurant in 2022
It’s business as (relatively) normal, or at least the new normal, with both eyes firmly placed on a safe, automated, well laid out restaurant. Diners are hungry for an experience that feels like the heady days of yesteryear but in an environment that can cope with staffing issues, infection control, slick processes and put control, often via technology, back in the hands of the diner.
Technology will help restaurants in 2022 to provide better levels of service
The pandemic in whatever shape it forms in the future marks key considerations for the restaurant industry including staffing, safe environments, the new normal and the behavioural change of the public. Restaurants have complemented great staff with effective automation solutions within their restaurants, being able to book tables, view menus, order and then pay in a self-serve fashion and not be reliant on higher levels of staffing have been a lifeline for restaurants to be able to stay open and function effectively. This trend will continue to progress in 2022 safeguarding the customer experience while ensuring staff shortages don’t lead to delays or a dip in service levels.
Customers returns to the restaurant in person
Higher food prices and global supply chain issues have resulted in produce being high on the agenda this year. Many restaurants, as we’ve previously alluded to, have seen takeout and food delivery revenue hike, yet in 2022 we expect to see the customer return to restaurants in person, but with some renewed caution. Healthy options will be important to the public this year, in some cases to counteract the less healthy choices during lockdowns. Diners are seeking the in-restaurant experience but the safety net of a contactless, healthy, slick process offering.